Learn Dell

Q	How can I find out more about what Dell Training offers?
A	Go to the LearnDell.com home page and click on the type of training that’s right for you — Training for Home & Home Office, Small Business, Medium and Large Business, or Government, Education & Healthcare. You will be directed to a course catalog displaying our full range of offerings, from online courses and books, to instructor-led classes.
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Q	Are there any Security Risks to purchasing courses online?
A	Dell respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. For more information regarding privacy and data security, please read Dell's Privacy Policy.
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Q	Will I be able to access my training courseware from a computer other than my own?
A	Yes, you can access your courseware from any Internet-connected computer (as long as that computer meets the courseware system requirements).
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Q	How do I upgrade to another browser?
A	If you need to upgrade your browser to view LearnDell.com, please click the link below and follow the instructions you receive at the download page. Microsoft Internet Explorer
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Q	Registration asks me for my e-mail address. Do I have to give it? What if I don't have one?
A	You are required to provide your e-mail address to register with LearnDell.com because it allows us to ensure that you have a unique username (there are no two identical e-mail addresses on the Internet). If you don't have an e-mail address, or if you don't want to provide your personal e-mail address, we recommend that you sign up for a free e-mail address at dellnet.com or with one of the many other free e-mail address providers on the Web.
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Q	Why do I get the error message "E-mail already in use"?
A	The e-mail address you have provided has already been used to register for courses at LearnDell.com. This may be the result of any one of the circumstances outlined below. The most common explanation is that you have already successfully registered at LearnDell.com. Once you have registered successfully with LearnDell.com, you do not need to register again. You are now eligible to return to the LearnDell.com community anytime, simply by signing in with the e-mail address and password you provided during registration. If you are not sure that your initial registration was successful (i.e. your browser crashed during registration), please try logging in to LearnDell.com before attempting to re-register. Your initial registration may indeed have succeeded.
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Q	User name and password was not accepted. Access was denied.
A	There are a number of reasons why your information may not be accepted during the log-in process. You may not have registered on LearnDell.com. Registration Form The Password that you are typing may be incorrect. Please confirm the password is accurate and retype. If you are not sure what your password is, please click the Forgot your password? link to have it sent to you via email. Your email address was typed incorrectly at the time of registration. Please send an email or chat live with a technician and they can verify and update your information if needed.
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Q	I have forgotten my Password. How do I Sign In?
A	Go to the LearnDell.com home page. Under "Already Purchased Training" click on "Forgot Your Password?" beneath the Password log in box, and follow the instructions.
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Q	How can I change my password and/or email address?
A	Please send an email or chat live with a technician and they can get that information updated for you.
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Q	How do I access my courses on LearnDell.com?
A	On the LearnDell.com home page, under "Already Purchased Training? ," click on the link, "Register Here to access your newly purchased courses." Enter your user information using a valid email address, and create a password. Select a profile. Enter one of the following: Your Customer # and Order #, which can be found on the confirmation letter you received from Dell Training & Certification. Your service tag number if your training was purchased along with a system. You will receive a confirmation page showing your email and chosen password. Record the e-mail address and password you enter, as you will need them each time you sign in to the site. Click on the "Take me to My Courses" link to view and launch your courses.
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Q	How long do I have access to my online course(s)?
A	Some packages offer 90 days of unlimited access to your courses. Others offer unlimited access for a complete year. Please check the courses details for length of access time prior to purchasing.
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Q	Where can I find my customer number and order number?
A	Your customer and order numbers are located on the confirmation letter you received from Dell Training & Certification. You can expect to receive a letter 5-7 business days after the order is placed. If you did not receive a letter, or if the letter was misplaced, please send an email to us_training_online@dell.com, and a Dell representative will be able to help you.
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Q	My new courses are not showing up under "My Available Courses."
A	Anytime you purchase additional courses, you will need to submit the new customer and order numbers for those courses. Click here to register your new courses. On the Course Enrollment form, enter your Customer # and Order #, which can be found on the new confirmation letter you received from Dell Training & Certification, then click on the "Continue" button. You will be directed back to the "My Courses" page where your most recently purchased courses will be displayed.
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Q	I entered my customer number or purchase order/invoice number and I was told they are not valid. What do I do?
A	Please ensure that you have entered your customer number or purchase order/invoice number correctly. If you have entered the data correctly, and you still receive an invalid message, contact us for technical support: US_Training@dell.com
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Q	Are there any technical requirements for taking courses on LearnDell.com?
A	There are 8 major system requirements that you should meet when taking online courseware through this learning site.
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	First - Operating System:
	You should be running a version of Microsoft's Windows operating system (Microsoft Windows 2000 or higher or XP and below). You can check your version by right-clicking on the "My Computer" icon on your desktop and then selecting "Properties. " The Windows version should be listed in the box that appears.
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	Second - Processor:
	A computer processor speed of 133MHz or better is required. This setting is much more difficult to check, but unless you are using an extremely old computer, it is likely that most users meet this requirement.
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	Third - Screen Resolution:
	We recommend your screen resolution be set to 1024 by 768 to ensure that all course content is displayed. These settings can be found by right-clicking any open space on your desktop and selecting "Properties." Click the "Settings" tab at the top of the Display Properties window. Change your resolution and color quality using the fields in this box, and click "Ok" when you are done to save these settings.
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	Fourth - Memory:
	You need to have about 128MB of RAM or more to have a consistent experience with the courseware. Any less RAM and there may be problems with your computer not having enough resources available to run the course. You can check this value by right-clicking the "My Computer" icon and then selecting "Properties." The RAM value will be near the bottom of this box. Note that some Windows versions present this value in the form of 128,000KB RAM. Just be aware that 1,000 KB of RAM = 1 MB of RAM. In other words, simply drop the last three digits.
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	Fifth - Internet Connection:
	We recommend you use a broadband connection, such as ISDN, DSL or cable modem when taking courses on LearnDell.com. The courses should still load fine over a 56k dial-up connection, but will take a considerably greater amount of time to start up and navigate through.
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	Sixth - Browser:
	Your web browser program should be either Internet Explorer 5.0 or higher or Netscape 4.7 or higher. You can check this version by starting up your web browser, clicking on the "Help" menu at the top and selecting "About Internet Explorer" (or "About Communicator"). The version information should then appear. Although other common web browsers such as Firefox, Safari, and Opera may run the courses properly, they have not been tested and are not currently supported.
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	Seventh - Pop-up Blockers:
	The courses on LearnDell.com are launched by a pop-up script. Because of this, any pop-up blockers you have installed may need to be turned off or configured to allow pop-ups from dcourse.geolearning.com. Most pop-up blockers will also recognize a bypass key. The bypass key tells the pop-up blocker to temporarily allow pop-ups while the key (usually Ctrl) is being held down. You may try launching the course while holding the Ctrl key down if you believe you have disabled and/or configured your pop-up blockers but are still having trouble with courses loading. Click here(#18) for additional instructions on disabling pop-up blockers.
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	Eighth - Java:
	If you are using Windows 2000: Click on your Start button, click Settings and then Control Panel. The Control Panel will display icons that can be used to configure your computer. The icons will be in alphabetical order. Locate and double-click on the Java icon. If you do not see Java listed, follow the directions below to download the latest version of Java. When the Java Control Panel opens, click the "About" button. The first line of information should show you the Java version. It will look something like this: Version 1.5.0 (build 1.5.0_02-b09) The latest version as of this writing is 1.5.0. If you do not have 1.5.0 or higher, it may be a good idea to update Java. Directions for doing this are listed below. If you are using Windows XP or higher: Click on your Start button and then Control Panel. If you do not see a group of icons, click the "Switch to Classic View" link on the left hand side of the Control Panel. The Control Panel will display icons that can be used to configure your computer. The icons will be in alphabetical order. Locate and double-click on the Java icon. If you do not see Java listed, follow the directions below to download the latest version of Java. When the Java Control Panel opens, click the "About" button. The first line of information should show you the Java version. It will look something like this: Version 1.5.0 (build 1.5.0_02-b09) The latest version as of this writing is 1.5.0. If you do not have 1.5.0 or higher, it may still be a good idea to update Java, but it the courses will usually function normally on version 1.4.2 or higher. Directions for downloading the latest version of Java are listed below. How to download the latest version of Java: Open your web browser, type www.java.com in the Address bar and press Enter or click the Go button to go to the web site. When the page loads, look for and click the Manual Download link on the right hand side of the page under the "JAVA SOFTWARE FREE DOWNLOAD" heading. You will be presented with a list of different downloads that you may choose from. We recommend clicking the Download button that is second from the top next to Windows (Offline Installation). A window will pop up and give you the options to "Open" or "Run" (depending on your version of Windows and your browser) and "Save." Click the "Open" or "Run" button. When the file has finished downloading the Java install program will start. Follow the directions to complete the installation. You may be asked to restart your computer when it completes. If so, please allow your computer to be rebooted.
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Q	Why do I only see a "Loading...please wait" message?
A	The "Loading...please wait" message appears after clicking the course link, and before the course has fully loaded onto your screen. Sometimes when NETg courses cannot load properly, they just sit on this loading screen. If your version of Java meets the requirements, now check the Java settings in your Internet Explorer browser. Start the browser and click on "Tools" at the top, and select "Internet Options." Click on the "Security" tab at the top and then the "Custom Level" button at the bottom. Scroll down in this window until you see the "Java Permissions" options. Make sure this value is set to "Medium" or "Low." Click "Ok" at the bottom, and then "yes" to any warnings about changing your settings. Next, click on the "Advanced" tab at the top. Scroll down to the setting for Java VM (or Microsoft VM). Make sure all three boxes are check marked under this header (Java logging, Java Console, and JIT Compiler). Once this is done, click on the "Ok" button, and attempt to start up your course again. If you are using Netscape and you continue to get this message and the course will not load, try using Internet Explorer. Some users find they have a better experience with the courseware when using IE.
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Q	Pop-up issues? Blank white screen? Course not loading?
A	Most course loading issues are caused by pop-up blockers or missing or mis-configured Java. Below are a list of steps you can take to make sure your computer is configured properly for course loading. Additionally, many of the home virus protection software (McAffee, Norton, etc.) also have pop-up blockers. Please refer to the user manuals to disable this type of software. We have found that using the Internet Explorer browser generally yields the best results so we will use the latest version as of this writing (Microsoft Internet Explorer 6.0 SP2) as an example. If when you click the course name absolutely nothing happens or a window pops up but is completely empty: Close all of your currently open browser windows. Make sure you are still connected to the internet and open a new Internet Explorer window by clicking Start > All Programs (or Programs) > Internet Explorer. You may also use the Internet Explorer shortcut (which looks like a blue "e") on your desktop or quick launch bar. When Internet Explorer opens, click the Tools menu along the top of the window. If you see Pop-up Blocker listed, click the Turn Off Pop-up Blocker option. Click the File menu along the top of the window with your right mouse button. A list of toolbar options will appear. Any extra toolbars that may be installed will be listed below the "Lock the Toolbars" item. If any of these toolbars contain pop-up blockers, they will need to either be disabled or configured to allow pop-ups from "dcourse.geolearning.com." If you are not familiar with how to configure each toolbar or if you do not know if it contains a pop-up blocker, visit the web site for each of these toolbars to get detailed help. A list of common toolbars and programs that may block pop-ups, and the steps to disable the pop-up blockers in them are provided below. Mozilla Firefox Open Mozilla Firefox. Click the Tools button at the top of the Firefox window. Locate and click on the "Options..." item in the list. Click the Web Features icon. The first option in the list is "Block Popup Windows". Uncheck the box for Block Popup Windows. Then click on OK. Earthlink Toolbar Look for the pop-up blocker button on your Earthlink toolbar. It will have a picture of the pop-up blocking fist on it. Click the down arrow on the right side of the button. Click the Pop-up Blocker Options item. In the Pop-up Blocker Options window, click the Off option and then click OK. Google Toolbar Look for the Google logo on your toolbars. Click the down arrow to the right of the Google logo and then click on Options. Uncheck the Pop-up Blocker option and click OK. MSN Search Toolbar Look for the MSN logo on your toolbars. Click the down arrow to the right of the MSN logo. Click the MSN Search Toolbar Options item. When the options window appears, click on Pop-up Blocker in the list on the left. Uncheck "Turn on Pop-up Blocker" and then click OK. Yahoo! Companion Toolbar Click the pencil icon on the Yahoo! toolbar. Click Toolbar Options. Uncheck Pop-up Blocker and click OK. If when you click the course name a window pops up but only displays a red X in the upper left hand corner: Close all of your currently open browser windows. Make sure you are still connected to the internet and open a new Internet Explorer window by clicking Start > All Programs (or Programs) > Internet Explorer. You may also use the Internet Explorer shortcut (which looks like a blue "e") on your desktop or quick launch bar. Click the Tools menu at the top of the window and then click Internet Options. Click on the Security tab at the top of the Internet Options window. Under the "Security level for this zone" section you will either see an up and down slider control with the current security level or the word Custom. If you see the up and down slider with the current security level, make sure it is set to Medium or lower. If you see Custom, click the Default Level button. Click the Advanced tab at the top of the Internet Options window. Scroll about halfway down the list until you see the Multimedia heading. Look at the headings ABOVE Multimedia. If you see the Microsoft VM heading above Multimedia, make sure the "JIT compiler for virtual machine enabled" item has a check mark next to it. If you see the Java (Sun) heading above Multimedia, make sure the "Use Java 2" item has a check mark next to it and the version is v1.4.2 or higher. If you only see the HTTP 1.1 Settings heading above Multimedia or you have Java (Sun) but the version is lower than v1.4.2, you will need to download and install Java. Directions for downloading Java are listed below. How to download the latest version of Java: Open your web browser, type www.java.com in the Address bar and press Enter or click the Go button to go to the web site. When the page loads, look for and click the Manual Download link on the right hand side of the page under the "JAVA SOFTWARE FREE DOWNLOAD" heading. You will be presented with a list of different downloads that you may choose from. We recommend clicking the Download button that is second from the top next to Windows (Offline Installation). A window will pop up and give you the options to "Open" or "Run" (depending on your version of Windows and your browser) and "Save." Click the "Open" or "Run" button. When the file has finished downloading the Java install program will start. Follow the directions to complete the installation. You may be asked to restart your computer when it completes. If so, please allow your computer to be rebooted.
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Q	My course eventually loads, but why does it take so long?
A	If your course is loading, but it is taking a long time to do so, you may want to reboot your computer and also check that your machine meets the system requirements for running courseware. Sometimes long load times can be caused by lack of RAM, slow CPU (processor) speed, or a slow internet connection (56K modem dial-up, for instance).
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Q	Why does my page just refresh when I click the link to my course?
A	When you click on the link to the course, a new window should appear which will then load the course. Check along your taskbar (the area of the window that organizes all your open programs and windows) and look for a window that you don't recognize or that has the title of "Menu-Builder." If you do not see this window, it may be possible that you have a firewall, anti-virus, or ad stopping program running that is stopping the new window from appearing. Try disabling any or all of those products and attempt the course again. If this still does not work, you can try closing all your open windows and programs. Try the course once more, just to verify that the window didn't get lost in the shuffle somewhere.
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Q	The course crashed, why?
A	There are two basic reasons why courses may crash. First, make sure your computer meets the minimum requirements for running courses. Particularly, Java and RAM requirements are the main causes of course crashes. Second, sometimes computers just crash at seemingly random points. Normally, a quick reboot will solve this problem and you will be able to continue in your course.
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Q	How do I save my progress?
A	The saving of course progress occurs during the time a user logs out of the course and exits it properly. This is the only time a course is saved so that you can start up where you left off. In order to exit the course properly, make sure you click on the blue button that says 'Exit' at the top of the window. If you click the Windows x in the upper right corner, the course progress will be lost. Once you do this, allow the course to close as normal before opening it up again or logging out of the site totally.
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Q	How do I skip ahead or back in the course?
A	Navigation inside the course can be accomplished by clicking on the black and green compass icon in the upper menu bar of the course window. Moving to this course map may take several moments. Once you get there, feel free to click on the black arrows to expand the menu, or click on the title of the chapter to skip right to it.
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Q	What are cookies?
A	Cookies are pieces of data placed on a computer's hard drive for a variety of purposes. They can store usernames and passwords so that you do not have to continually log on to the site; or a cookie can enable you to fill an electronic shopping cart in the LearnDell.com Catalog with courses you would like to purchase. LearnDell.com uses cookies to store your log on information. Each time you attempt to access the LearnDell.com community, your LearnDell.com cookie supplies your log on information to the system and logs you in automatically. In order to use LearnDell.com on certain browsers (such as versions of Microsoft Internet Explorer 6.0) you must enable cookies and/or modify your cookie settings.
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Q	How do I get my browser to accept cookies?
A	To configure your browser to accept cookies? Close all of your currently open browser windows. Make sure you are still connected to the internet and open a new Internet Explorer window by clicking Start > All Programs (or Programs) > Internet Explorer. You may also use the Internet Explorer shortcut (which looks like a blue "e") on your desktop or quick launch bar. Click the Tools menu at the top of the window and then click Internet Options. Click on the Privacy tab at the top of the Internet Options window. Under the "Settings" section you will either see an up or down slider control with the current privacy level or the word Custom. If you see the up and down slider with the current privacy level, make sure it is set to Medium or lower. If you see Custom, click the Default Level button. Click OK to close Internet Options.
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Q	Can I get rid of my LearnDell.com cookies?
A	If for any reason, you want to remove your LearnDell.com logon information (username and password) from your cookie files (e.g. if more than one person is accessing LearnDell.com from your computer), please click the following link: Remove LearnDell.com cookie information.
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